Shortcuts
Top of page (Alt+0)
Page content (Alt+9)
Page menu (Alt+8)
Your browser does not support javascript, some WebOpac functionallity will not be available.
.
Default
.
PageMenu
-
Main Menu
-
Simple Search
.
Preferences
.
.
Member Services
.
Exit Webopac
.
LIBERO Portal Search
.
Catalogo Univ. Pontificia Salesiana
.
EbscoHost
.
Univ. Pontificia Salesiana
.
Search Menu
Simple Search
.
Advanced Search
.
Expert Search
.
Journal Search
.
Refine Search Results
.
New Items Search
.
Bottom Menu
Help
About
.
Languages
Italian
.
English
.
German
.
New Items Menu
New Items Search
.
New Items List
.
© LIBERO v6.4.1sp220816
Page content
You are here
:
Catalogue Display
Catalogue Display
Factors determining e‐learning service quality.
.
Bookmark this Record
Catalogue Record 79317
.
Catalogue Information
Catalogue Record 79317
.
Catalogue Information
Field name
Details
Nuova numerazione
79317
Collocazione
UPS BIBL CENTR SL-II-91
Autore
UPPAL, M.A.
Titolo
Factors determining e‐learning service quality. Parte componente di periodico
Descrizione fisica
pp. 412-426.
Nota generale
Estratto da: British Journal of Educational Technology 2018, 49, 3
Riassunto
e‐Learning courses are fast becoming common‐place, yet the success of these online courses varies considerably. Since limited research addresses the issue of e‐learning quality (ELQ) of service in higher education environments, there is an increasing need to effectively assess ELQ. In this paper, we argue that to obtain a satisfactory e‐learning student experience, we must offer more than access to learning material. The research proposes an extended SERVQUAL model, the ELQ model, which in addition to key service constructs, facilitates consideration of both information and system quality factors. Exploratory Factor Analysis is conducted to investigate the reliability and validity of the measurement model, and multiple regression analysis is used to test the research model. Data analysis reveals that Assurance, Responsiveness, Tangibility, Course Website and Learning Content have a positive correlation with the perception of ELQ. e‐Learning students value a stable, and easy to use e‐learning environment, yet do not perceive empathy and reliability as significant to student perception of ELQ.
Tipo di documento
RICERCA.
Soggetto
TECNOLOGIA.
INTERNET.
SISTEMA.
APPRENDIMENTO.
INTERVENTO.
PROGETTI.
STUDENTI.
COMPUTER.
PAKISTAN.
Ambito
Pedagogico
Autore Secondario
ALI, S.
GULLIVER, S.R.
Titolo correlato
British Journal of Educational Technology 2018, 49, 3
Accesso online
https://doi.org/10.1111/bjet.12552
.
ISBD Display
Catalogue Record 79317
.
Tag Display
Catalogue Record 79317
.
Related Works
Catalogue Record 79317
.
Marc XML
Catalogue Record 79317
.
Add Title to Basket
Catalogue Record 79317
.
Catalogue Information 79317
Beginning of record
.
Catalogue Information 79317
Top of page
.
Download Title
Catalogue Record 79317
Export
This Record
As
Labelled Format
Bibliographic Format
ISBD Format
MARC Format
MARC Binary Format
MARCXML Format
User-Defined Format:
Collocazione
Autore Persona
Autore Ente
Autore Congresso
Titolo Uniforme
Titolo Uniforme
Titolo
Pubblicazione
Descrizione fisica
Serie - Contenuto
Contenuto in
Abstract
Parola chiave
Autore secondario Persona
To
File
Email
Quick Search
Search for